Actionable Steps

Learn to prioritize high-impact changes, assign clear responsibilities, and turn strategies into daily operations.

Track Results

Monitor key metrics, measure improvements, and make informed adjustments to keep your team and operations on track.

Boost Profits & Loyalty

Optimize order flow, reduce errors, and deliver a seamless experience that keeps customers coming back and protects your margins.

About the course

Learners will gain a clear understanding of how online orders work and why they are critical to a restaurant’s success. The course walks step-by-step through receiving, preparing, packing, and handing off online orders with accuracy and efficiency. Staff will learn how to avoid common mistakes, handle problems professionally, and communicate effectively with both teammates and delivery drivers.

Instructor Charles Tong

Extensive experience in the Digital Services industry, helping restaurants streamline operations and embrace digital ordering. Over the years, he has guided teams through common challenges, turning complex systems into practical solutions. He created this course to share proven strategies that improve efficiency, boost profits, and enhance the customer experience, giving managers and staff the confidence to succeed in a fast-paced digital environment.

Course Curriculum

4 Chapters · 4 Lessons

  1. 1

    Module 1 – What Online Orders Are (and Why They Matter)

    1. (Included in full purchase)

      Module 1 – What Online Orders Are (and Why They Matter)

  2. 2

    Module 2 – Step-by-Step: Handling an Online Order

    1. (Included in full purchase)

      Module 2 – Step-by-Step: Handling an Online Order

  3. 3

    Module 3 – Avoiding Mistakes and Handling Problems

    1. (Included in full purchase)

      Module 3 – Avoiding Mistakes and Handling Problems

  4. 4

    Module 4 – Upselling, Customer Care and Teamwork

    1. (Included in full purchase)

      Module 4 – Upselling, Customer Care and Teamwork

Start Mastering Digital Orders Today

Equips managers and staff with practical tools and strategies to streamline operations, reduce errors, and boost profits. Learn at your own pace and start improving efficiency and customer satisfaction immediately.

$1,800.00

Enroll now and transform the way your restaurant handles online orders.