Lead Instructor Charles Tong
Charles Tong is a digital restaurant technology specialist and the lead instructor at Crestview Hospitality Training Group, with extensive experience helping restaurant operators improve their online ordering workflows, delivery operations, and digital revenue strategies. Over the past several years, he has worked closely with restaurants adopting online ordering systems, supporting teams in streamlining operations, improving order accuracy, and optimizing digital sales channels. His expertise spans online ordering and delivery operations, restaurant workflow optimization, digital customer experience management, menu engineering, revenue optimization, and the use of AI tools for restaurant marketing and operational analysis. Charles has supported a wide range of restaurant types, including quick service, casual dining, and multi location operators across various cuisines. At Crestview Hospitality Training Group, he focuses on translating complex digital systems into practical, easy to apply training, emphasizing real world scenarios, operational checklists, and hands on exercises that help both frontline staff and managers build confidence in managing digital ordering and delivery platforms.